Financial Services Organisations on the Internet Market Assessment 2005


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Previewing a Market Assessment

Published Date :
July 2005find similar
Report Type :
Market Assessmentfind similar
Report Sector :
Financial Servicesfind similar
Price :
£ 575
Contents :
17 Chapters

Table of Contents

The table of contents below is for Financial Services Organisations on the Internet 2005

Executive Summary

1. Introduction

Background

Definition

2. Strategic Overview

Market Dynamics And Segmentation

Market Sectors

Retail Banking

Loan Providers

Building Societies

General Insurance

Mortgage Providers

Financial Advisers

Independent Investment (brokers And Funds Supermarkets)

Pensions And Life Insurance

The Current Status Of The Market

Retail Banking

Loan Providers

Building Societies

General Insurance

Mortgage Providers

Table: Loans For House Purchases (£m),-2004

Financial Advisers

Independent Investment (brokers And Funds Supermarkets)

Pensions And Life Insurance

Total Industry Value And Growth

Table: Estimated Total Number Of Uk Users Of Financial Services On The Internet By Sector (million Users),-2004

Figure: Estimated Total Number Of Uk Users Of Financial Services On The Internet (million Users),-2004

The Largest Sector

The Sector With The Highest Growth Rate

The Sector With The Lowest Growth Rate

The Smallest Sector

Distribution

Competitive Structure

Retail Banking

Loan Providers

Building Societies

General Insurance

Mortgage Providers

Financial Advisers

Independent Investment (brokers And Funds Supermarkets)

Table: Net Sales Of Individual Savings Accounts (stocks And Shares) By Value (£m),-2004

Pensions And Life Insurance

Advertising

The Consumer

Who Is The Consumer?

Factors Affecting The Consumer

Gross Domestic Product

Table: Uk Gross Domestic Product At Annual Chain-linked Prices (£m),-2004

Unemployment

Table: Actual Number Of Unemployed Persons (million),-2004

Household Disposable Income

Table: Household Disposable Income Per Capita (£),-2003

Inflation

Table: Uk Rate Of Inflation (%),-2004

Market Forecasts

Table: Forecast Total Number Of Uk Users Of Financial Services On The Internet (million Users),-2009

3. Retail Banking

Background

Market Size

Table: Number Of Major British Banking Groups' Individual Bank Accounts And Accessibility By Computer And By Telephone (000 Accounts),-2003

Consumer Trends

Table: Profile And Penetration For Using The Internet For Banking (% Of Respondents Who Use The Internet For Managing All Or Some Of Their Finances),

Table: Penetration For Holding A Main Current Account At A Bank/building Society That Provides An Internet Banking Service, And Use Of That Service (% Of Respondents),/2004

Marketing Activity

Advertising

Online Banking

Table: Main Media Advertising Expenditure On Online Banking Services By Brand (£000), Years Ending March And

Online Savings Accounts

Table: Main Media Advertising Expenditure On Online Savings Accounts By Brand (£000), Years Ending March And

Distribution

4. Loan Providers

Background

Market Size

Table: Estimated Number Of Uk Users Of Loan Providers' Services On The Internet (million Users And %),-2004

Figure: Estimated Number Of Uk Users Of Loan Providers' Services On The Internet (million Users),-2004

Consumer Trends

Table: Penetration For Arranging Loans By Telephone And On The Internet (% Of Respondents),/2004

Marketing Activity

Advertising

Table: Main Media Advertising Expenditure On Online Personal Loans By Brand (£000), Years Ending March And

Distribution

5. Building Societies

Background

Market Size

Table: Estimated Number Of Uk Users Of Building Societies' Services On The Internet (million Users And %),-2004

Figure: Estimated Number Of Uk Users Of Building Societies' Services On The Internet (million Users),-2004

Market Shares

Table: Leading Uk Building Societies By Mortgage Balance Outstanding And Estimated Share Of The Total Mortgage Market (£bn And %),

Consumer Trends

Marketing Activity

Advertising

Distribution

Table: Number Of Branches Operated By Building Societies In The Uk And Number Of Borrowers (actual Numbers And),-2003

6. General Insurance

Background

Market Size

Table: The Uk General Insurance Market By Net Written Premiums (£m),-2004

Table: Estimated Number Of Uk Users Of General Insurance Services On The Internet (million Users And %),-2004

Figure: Estimated Number Of Uk Users Of General Insurance Services On The Internet (million Users),-2004

Consumer Trends

Buildings And Contents Insurance

Table: Penetration For Buildings Insurance By Sales Channel (% Of Respondents),/2004

Table: Penetration For Contents Insurance By Sales Channel (% Of Respondents),/2004

Motor Insurance

Table: Penetration For Car Insurance By Type Of Policy (% Of Respondents),/2004

Table: Penetration For Car Insurance By Sales Channel (% Of Respondents),/2004

Use Of The Internet To Buy Insurance

Table: Profile And Penetration For Using The Internet To Buy Insurance (% Of All Respondents),

Marketing Activity

Advertising

Table: Main Media Advertising Expenditure On Online Insurance (£000), Years Ending March And

Distribution

7. Mortgage Providers

Background

Market Size

Table: Leading Uk Mortgage Providers By Mortgage Balance Outstanding And Estimated Share Of Total Mortgage Market (£bn And %),

Table: Estimated Number Of Uk Users Of Mortgage Providers' Services On The Internet (million Users And %),-2004

Figure: Estimated Number Of Uk Users Of Mortgage Providers' Services On The Internet (million Users),-2004

Consumer Trends

Table: Penetration For Arranging A Mortgage By Telephone And On The Internet (% Of Respondents),/2004

Marketing Activity

Advertising

Distribution

8. Financial Advisers

Background

Market Size

Table: Estimated Number Of Uk Users Of Financial Advisers' Services On The Internet (million Users And %),-2004

Figure: Estimated Number Of Uk Users Of Financial Advisers' Services On The Internet (million Users),-2004

Consumer Trends

Table: Penetration For Obtaining Financial Advice By Telephone And On The Internet (% Of Respondents),/2004

Marketing Activity

Advertising

Distribution

9. Independent Investment

Background

Market Size

Table: Estimated Number Of Uk Users Of Independent Investment Services On The Internet (million Users And %),-2004

Figure: Estimated Number Of Uk Users Of Independent Investment Services On The Internet (million Users),-2004

Consumer Trends

Table: Profile And Penetration For Using The Internet For Savings And Investments (% Of Respondents Who Use The Internet For Managing All Or Some Of Their Finances),

Marketing Activity

Advertising

Distribution

10. Pensions And Life Insurance

Background

Market Size

Table: Estimated Number Of Uk Users Of Pensions And Life Insurance Services On The Internet (million Users And %),-2004

Figure: Estimated Number Of Uk Users Of Pensions And Life Insurance Services On The Internet (million Users),-2004

Consumer Trends

Marketing Activity

Advertising

Distribution

11. An International Perspective

Market Developments

The Us

Europe

Table: Percentage Of Households That Have Internet Access At Home By European Country,-2004

The Global Market

The Competitive Environment

12. Pest Analysis

Political Factors

Economic Factors

Social Factors

Technological Factors

13. Consumer Dynamics

Overview

Penetration Of Financial Services

Table: Penetration Of Financial Services By Type Of Service All Accounts, Current Accounts And Deposit Savings Accounts (% Of Respondents),/2004

Table: Penetration Of Financial Services By Type Of Service Individual And Joint Current Accounts With And Without Cheque Books (% Of Respondents),-2004

Table: Penetration Of Financial Services By Type Of Service Instant Access And Notice/term Accounts (% Of Respondents),/2004

Reasons For Choosing A Particular Bank Or Building Society

Table: Most Important Reason For Bank/building Society Choice Advertising, Company Reputation, Counter Staff/personal Service, Interest Rates And Introductory Offers (% Of Respondents),/2004

Table: Most Important Reason For Bank/building Society Choice Locality, Loyalty Scheme, Overdraft Charges And Personal Experience (% Of Respondents),/2004

Table: Most Important Reason For Bank/building Society Choice Range Of Services, Recommendation And Telephone/internet Banking Facilities (% Of Respondents),/2004

Consumer Attitudes Towards Online Financial Services

Table: Profile And Penetration For Using The Internet For Managing All Or Some Personal Finances (% Of All Respondents),

Table: Profile And Penetration For Concern About The Question Of Security Online And Identity Fraud (% Of All Respondents),

Table: Profile And Penetration For Being Sufficiently Bothered About The Issue Of Security Online And Identity Fraud To Be Deterred From Managing Personal Finances Online (% Of All Respondents),

Table: Profile And Penetration For Preferring To Deal With A Person Face To Face (% Of All Respondents),

Table: Profile And Penetration For Being Happy With The Service In Terms Of Cost (% Of Respondents Who Use The Internet For Managing All Or Some Of Their Finances),

Table: Profile And Penetration For Being Happy With The Service In Terms Of Convenience (% Of Respondents Who Use The Internet For Managing All Or Some Of Their Finances),

Table: Profile And Penetration For Being Happy With The Level Of Service Given To Online Customers (% Of Respondents Who Use The Internet For Managing All Or Some Of Their Finances),

14. Company Profiles

Introduction

Abbey National Plc

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

Research

Appointments

Advertising

Profitability

Table: Financial Results For Abbey National Plc (£000 And %), Years Endingst December-2003

Future Company Developments

Alliance & Leicester Plc

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

Research

Appointments

Advertising

Profitability

Table: Financial Results For Alliance & Leicester Plc (£000 And %), Years Endingst December-2004

Future Company Developments

Barclays Plc

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

Research

Appointments

Advertising

Profitability

Table: Financial Results For Barclays Plc (£000 And %), Years Endingst December-2003

Future Company Developments

The Co-operative Bank Plc

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

Research

Appointments

Advertising

Profitability

Table: Financial Results For The Co-operative Bank Plc (£000 And %), Years Endingth January, Th January Andth January

Future Company Developments

Hbos Plc

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

Research

Appointments

Advertising

Profitability

Table: Financial Results For Hbos Plc (£000 And %), Years Endingst December-2004

Future Company Developments

Hsbc Holdings Plc/hsbc Bank Plc

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

Research

Appointments

Advertising

Profitability

Table: Financial Results For Hsbc Bank Plc (£000 And %), Years Endingst December-2003

Future Company Developments

Lloyds Tsb Group Plc

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

Research

Appointments

Advertising

Profitability

Table: Financial Results For Lloyds Tsb Group Plc (£000 And %), Years Endingst December-2004

Future Company Developments

Nationwide Building Society

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

Research

Appointments

Advertising

Profitability

Future Company Developments

Prudential Plc

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

Research

Appointments

Advertising

Profitability

Table: Financial Results For Prudential Plc (£000 And %), Years Endingst December-2004

Table: Financial Results For Egg Plc (£000 And %), Years Endingst December-2003

Future Company Developments

The Royal Bank Of Scotland Group Plc

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

Research

Appointments

Advertising

Profitability

Table: Financial Results For The Royal Bank Of Scotland Group Plc (£000 And %), Years Endingst December-2004

Future Company Developments

15. The Future

Market Forecasts

Table: Forecast Total Number Of Uk Users Of Financial Services On The Internet By Sector (million Users),-2009

Figure: Forecast Total Number Of Uk Users Of Financial Services On The Internet (million Users),-2009

The Economy

Table: Forecast Uk Growth In Gross Domestic Product In Real Terms (%),-2009

Table: Forecast Uk Rate Of Inflation (%),-2009

Table: Forecast Actual Number Of Unemployed Persons (million),-2009

Security

Demographics

Table: Projected Uk Population By Age (000), , And

Mergers And Acquistions

16. Further Sources

Associations

Publications

General Sources

Government Publications

Other Sources

Bonnier Information Sources

Other Reports