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Customer Relationship Management Market Assessment 2003


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Previewing a Market Assessment

Published Date :
February 2003find similar
Report Type :
Market Assessmentfind similar
Report Sector :
Business Servicesfind similar
Price :
£ 575
Contents :
10 Chapters

Table of Contents

The table of contents below is for Customer Relationship Management 2003

Executive Summary

1. Introduction

Crm Overview

Definition

Report Objectives

Problems Encountered

Research

2. Strategic Overview

Developments In Crm Applications

Market Dynamics

Table: Global Revenues Of The Top Four Crm Vendors ($m), And

European Market

Table: European Revenues Of The Top Four Crm Vendors ($m), And

Table: Enterprise Resource Planning Applications Vendors' European Market Shares (%),

Figure: Enterprise Resource Planning Applications Vendors' European Market Shares (%),

Market Trends

Market Sectors

Supply Chain Management

Leading Players

I2

Manugistics

Ariba

Webmethods

Baan

Partner Relationship Management

Enterprise Application Integration

Leading Players

Bea Systems

Tibco

Seebeyond

Mercator

Wrq

Data Mining

Data Warehousing

Leading Data Mining And Data Analysis Solutions Players

Digimine

Sas

Business Objects

Spss

Business Intelligence/analytics

Sales, Marketing And Distribution

The Consumer

Direct Line Case History

University Of Western Ontario Case History

Market Forecasts

Table: The Forecast Worldwide Market For Crm Applications ($bn),-2007

Figure: The Forecast Worldwide Market For Crm Applications ($bn),-2007

3. Sector Analysis

Mid-market Crm Application Vendors

Background

Market Size

Table: Vendor Revenues In The Mid-market Crm Applications Sector ($m),, And Third Quarter And

Distribution/marketing/advertising

Management Consultancy

Background

Market Size

Table: The European Management Consultancy Market By Revenue (ebn And %),-2002

Table: European Management Consultancy Market By Country By Turnover (ebn And %),

Customer Profile

Table: Use Of Management Consultancy In The Uk By Sector (%),

Crm In Local Government

Background

Supplier Opportunities

Strategy

Service Measurement

4. An International Perspective

The Global Market

Market Developments In Asia Pacific

The Call Centre Market In India

Japan And China

5. Pest Analysis

Political Factors

Economic Factors

Social Factors

Technological Factors

6. Consumer Dynamics

Consumer Research

Am I Getting Through? (table)

I Want It - And I Want It Now! (table)

Table: Making Contact (% Of Respondents),

Table: Making Contact By Telephone (% Of Respondents),

I'll Do It My Way (table)

Crossing The Channel (table)

Table: Channel Preferences (% Of Respondents),

Table: Channel Preferences For Obtaining Goods And Services (% Of Respondents),

It's Getting Better All The Time Or Is It? (table)

Local Authority Going Loco (table)

Table: Better Service (% Of Respondents),

Table: Perception Of Service In Local Authority (% Of Respondents),

They Love Me, They Love Me Not (table)

Table: Perception Of Crm Efforts (% Of Respondents),

7. Supplier Profiles

Siebel Systems Incorporated

Corporate Strategy

Products

New Product Development

Advertising

Distribution

Profitability

Sap Ag

Corporate Strategy

Products

New Product Development

Advertising

Distribution

Profitability

Peoplesoft Inc.

Corporate Strategy

Products

New Product Development

Advertising

Distribution

Profitability

Oracle Corporation

Corporate Strategy

Products

New Product Development

Advertising

Distribution

Profitability

E.piphany Incorporated

Corporate Strategy

Products

New Product Development

Advertising

Distribution

Profitability

Epicor Software Corporation

Corporate Strategy

Products

Customer Relationship Management

Services And Distribution

Manufacturing

Supply Chain

New Product Development

Advertising

Distribution

Profitability

Chordiant Software Inc.

Corporate Strategy

Products

New Product Development

Advertising

Distribution

Profitability

Salesforce.com Inc.

Corporate Strategy

Products

New Product Development

Advertising

Distribution

Profitability

Bea Systems Incorporated

Corporate Strategy

Products

New Product Development

Advertising

Distribution

Profitability

Vantagepoint Management Consulting

Corporate Strategy

Services

Distribution

Profitability

8. The Future

Forecast

Market Share

Product Development

Pricing

Technology

10. Further Sources

Associations

Publications

General Sources

Bonnier Information Sources

Government And Official Sources

Other Sources

Crm Websites

Other Websites

Other Reports