Financial Services Marketing to ABs Market Assessment 2002


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Published Date :
September 2002find similar
Report Type :
Market Assessmentfind similar
Report Sector :
Financial Servicesfind similar
Price :
£ 575
Contents :
13 Chapters

Table of Contents

The table of contents below is for Financial Services Marketing to ABs 2002

Executive Summary

1. Introduction

The Topic

Objectives

Methodology

Original Research

Problems In The Research Process

Definition

2. Strategic Overview

Cloudy Classifications

Table: Occupational Status Of People Of Working Age In The Uk By Sex (million), And

Table: Occupational Status Of People Aged And Over In Employment In The Uk By Sex (million And %), Winter/2002†

Financial Lifecycles

More Barriers Than Opportunities

The Sandler And Pickering Reports: Likely Implications

3. The Wealth Of The Nation

Income Polarisation

Squeeze In The Middle

Table: Composition Of Household Income In The Uk (% And £‚’£bn),,,,, And

Figure: Composition Of Household Income In The Uk (%),,,,, And

Table: Income Bands By Total Income Before Tax By Sex (000 And %),/2003†

Figure: Income Bands By Total Income Before Tax By Sex (000),/2003†

More Adults, More Cash

Table: Profile Of Pensioner Households In Great Britain By Amount Of Savings, Compared With Households Overall (million And %),/2000†

Table: Estimated Number Of Individuals In Each Income Quintile In Great Britain (million),/2000

Breaching £‚’£1,000 A Week

Table: Weekly Income And Source Of Income By Household Composition In The Uk (% And £‚’£),/2001

Incomes Peak Before Age

Table: Income And Source Of Income By Age Of Head Of Household In The Uk (% And £‚’£),/2001

Table: Household Income By Socio-economic Group Of Head Of Household† In The Uk (million And £‚’£),/2000 And/2001

Figure: Household Income By Socio-economic Group Of Head Of Household† In The Uk (£‚’£),/2000 And/2001

Savings And Wealth

Why Save?

Up And Down With Life And Pensions

Table: Net Wealth Of The Household Sector In The Uk (£‚’£bn And %),,,,, And

1% Of People Hold% Of Wealth

Table: Distribution Of Marketable Wealth Including Dwellings In The Uk (%),,, And

Figure: Distribution Of Marketable Wealth Including Dwellings In The Uk (%),,, And

Table: Distribution Of Marketable Wealth Excluding Dwellings In The Uk (%),,, And

Millionaires' Rows

4. Spending And Borrowing

The Revolving Door

Household Spending

Table: Average Weekly Household Expenditure On Financial Services In The Uk (£‚’£),/1998,/2000 And/2001

Pensions

Table: Pension-scheme Membership In The Uk By Sex And Occupational Status (%),/2000

Private Medical Insurance

Table: Subscribers To Private Medical Insurance In The Uk (000),-2000

Banging Against The Credit Ceiling

Table: Total Net Lending To Individuals In The Uk (£‚’£m And %),-2001

Table: Amounts Outstanding: Loans To Individuals In The Uk (£‚’£m), End Of May

Figure: Amounts Outstanding: Loans To Individuals In The Uk (£‚’£m), End Of May

Table: Lending Secured On Dwellings: Approvals For House Purchases, Remortgages And Other Loans (£‚’£m),

5. Advertising And Promotion

Main Media Advertising

By Financial-services Groups

Table: Main Media Advertising Expenditure By Selected Financial-services Groups (£‚’£m), Years Ending September, December And March

By Principal Categories

Table: Principal Categories Of Main Media Financial-services Advertising (£‚’£m And %), Years Ending September, December And March

By Major Products

Table: Main Media Advertising Expenditure On Major Financial-services Products (£‚’£m), Years Ending September, December And March

By Private Banking

Table: Main Media Advertising Expenditure On Private Banking† (£‚’£000 And %), Year Ending March

Figure: Main Media Advertising Expenditure On Private Banking† (£‚’£000), Year Ending March

Equity Release

Independent Advice

Radio Bucks The Trend

Sport And Culture Opportunities

Less Direct Mail For Abs

6. The Technology Of Customer Relations

Constructing The Non-person

Technology Barrier

Channel Segmentation

Sales And Marketing Tools

Wooing The Alientated Customer

7. An International Perspective

Chinese Puzzle

Swiss Flavour To Private Banking

German Attraction

New Law On Distance Marketing

Eu Wants Wider Access To Hedge Funds

The Disappearing Dream

8. Opportunities For And Threats To Financial Services

Opportunities

Professionals Are Quids In

Table: Average Household Disposable Income And Spending By Occupational Group (£‚’£ Per Week),/2001

Figure: Average Household Disposable Income And Spending By Occupational Group (£‚’£ Per Week),/2001

Table: Average Household Disposable Income And Spending By Age Of Head Of Household (£‚’£ Per Week),/2001

Figure: Average Household Disposable Income And Spending By Age Of Head Of Household (£‚’£ Per Week),/2001

Preparing For A Longer Life

Table: Uk Population Change By Age And Sex (million),,,,,, And

More Households, More Services

Table: Changing Household Composition In Great Britain (million),,,, And

Figure: Changing Household Composition In Great Britain (million),,,, And

Threats

Poor Communications Turn Away Customers

Marginalising The Middle

Negative Returns And Too Much Debt

9. Consumer Dynamics

Overview

Table: Summary Of Responses To The Nop Survey (% Of Respondents),

High Levels Of Debt And No Contributions Towards A Pension

"not Counting Any Mortgage To Buy The Home I Live In, I Owe More Than I Have In Savings"

"i Currently Do Not Make And No Other Party On My Behalf Makes Any Contributions Towards A Pension"

Table: Net Debt And No Pension Contributions (% Of Respondents),

Contributing To A Stakeholder Pension And To Private Medical Treatment

"i Contribute To A Stakeholder Pension"

"i Contribute To An Insurance Policy For Private Medical Treatment"

Table: Contributing To Stakeholder Pensions And Private Medical Treatment (% Of Respondents),

Ambivalence About Saving

"i Go Without Luxuries Like Holidays And New Cars So That I Can Save More Money"

"i Would Rather Spend Now And Not Worry About The Consequences In The Future"

Table: Attitudes Towards Saving (% Of Respondents),

Saving Loses Entitlement To Benefits And Wanting To Leave Financial Assets To Relatives

"saving Is A Waste Of Time Because You Lose Entitlement To Welfare Benefits"

"i Would Like To Leave Any Financial Assets I Have To My Children Or Other Relatives"

Table: Saving Loses Entitlement To Benefits And Wanting To Leave Financial Assets To Relatives (% Of Respondents),

Investing In Property, And Attitudes To Directors' And Senior Managers' Bonuses

"i Think That Investing In Property Is Safer Than Investing In Company Shares"

"the Directors And Senior Managers Of Banks And Insurance Companies Should Not Receive Bonuses If Their Companies Make Losses"

Table: Investing In Property And Senior Managers Of Loss-making Companies Should Not Receive Bonuses (% Of Respondents),

Satisfation With Financial Advice And Standard Of Service

"i Am Satisfied With The Quality Of Financial Advice That Is Available To Me"

"i Am Generally Very Happy With The Standard Of Service I Receive From The Banks, Building Socieites And Insurance Companies That I Deal With"

Table: Quality Of Financial Advice And Standards Of Service From Banks, Building Societies And Insurance Companies (% Of Respondents),

Dissatisfaction With Standards Of Service And Use Of The Internet

"i Am Often Unhappy With The Standard Of Service I Receive From The Banks, Building Socieites And Insurance Companies That I Deal With"

"i Have Used The Internet To Sign Up To One Or More Financial Products Such As A Savings Account, Personal Loan Or Insurance Policies"

Table: Dissatisfaction With Customer Service, And Use Of The Internet For Financial Products (% Of Respondents),

Internet Banking And Local Branches

"i Have Full Confidence In Internet Banking"

"if My Bank Or Building Society Closed The Branches Nearest Me, I Would Move My Account To A Bank Or Building Society That Does Have Local Branches"

Table: Weak Confidence In Internet Banking And Preference For Local Branches (% Of Respondents),

10. Company Profiles

Introduction

Table: Largest Banks And Insurers In The Uk Ranked By Market Capitalisation (£‚’£bn And %),st December And Andth July

Abbey National Group Plc

Corporate Strategy

Advertising And Distribution

Profitability

Table: Key Figures For Abbey National Group Plc (£‚’£m, Pence And %), Years Endingst December-2001

Future Developments

Alliance & Leicester Plc

Corporate Strategy

Advertising And Distribution

Profitability

Table: Key Figures For Alliance & Leicester Plc (£‚’£m, Pence And %), Years Endingst December-2001

Future Developments

Aviva Plc

Corporate Strategy

Advertising And Distribution

Profitability

Table: Key Figures For Aviva Plc (£‚’£m, Pence And %), Years Endingst December-2001

Future Developments

Barclays Plc

Corporate Strategy

Advertising And Distribution

Profitability

Table: Key Figures For Barclays Plc (£‚’£m, Pence And %), Years Endingst December-2001

Future Developments

Equitable Life

Corporate Strategy

Advertising And Distribution

Profitability

Future Developments

Hbos Plc

Corporate Strategy

Advertising And Distribution

Profitability

Table: Key Figures For Hbos Plc (£‚’£m, Pence And %), Years Endingst December-2001,

Future Developments

Hsbc Plc

Corporate Strategy

Advertising And Distribution

Profitability

Table: Key Figures For Hsbc Plc (£‚’£m, Pence And %), Years Endingst December-2001

Future Developments

The Legal & General/northern Rock Partnership

Corporate Strategy

Advertising And Distribution

Profitability

Table: Key Figures For Legal & General Group Plc (£‚’£m, Pence And %), Years Endingst December-2001

Table: Key Figures For Northern Rock Plc (£‚’£m, Pence And %), Years Endingst December-2001

Future Developments

Lloyds Tsb Group Plc

Corporate Strategy

Advertising And Distribution

Profitability

Table: Key Figures For Lloyds Tsb Group Plc (£‚’£m, Pence And %), Years Endingst December-2001

Future Developments

Prudential Plc

Corporate Strategy

Advertising And Distribution

Profitability

Table: Key Figures For Prudential Plc (£‚’£m, Pence And %), Years Endingst December-2001

Future Developments

Royal Bank Of Scotland Group Plc

Corporate Strategy

Advertising And Distribution

Profitability

Table: Key Figures For Royal Bank Of Scotland Group Plc (£‚’£m, Pence And %), Years Endingst December-2001

Future Developments

Royal & Sun Alliance Insurance Group Plc

Corporate Strategy

Advertising And Distribution

Profitability

Table: Key Figures For Royal & Sun Alliance Insurance Group Plc (£‚’£m, Pence And %), Years Endingst December-2001

Future Developments

Standard Life

Corporate Strategy

Advertising And Distribution

Profitability

Future Developments

Zurich Financial Services

Corporate Strategy

Advertising And Distribution

Profitability

Future Developments

11. The Future

The Pensions Question

Retirement At?

£‚’£62bn Savings Gap

Postponing The Reckoning With Credit

Property Price Dangers

The Outlook For Wealth

Table: Savings And Investments In The Household Sector (£‚’£bn), And-2002

Table: Forecast Wealth Of The Household Sector In The Uk At Constant Prices (£‚’£bn),-2005

Table: Estimated Value Of Household Sector Wealth In The Uk At Constant Prices (£‚’£bn And £‚’£),th July

Table: Estimated Holdings Of Savings And Investment Products In The Uk By As And Bs At Constant Prices (% And £‚’£bn), And

Figure: Estimated Holdings Of Savings And Investment Products In The Uk By As And Bs At Constant Prices (£‚’£bn), And

What Now For Financial Services?

Need For Knowledgeable Staff

Few Organisations To Watch

Hastening The Death Of Life Companies

13. Further Sources

Associations

Publications

General Sources

Bonnier Information Sources

Government Publications

Other Sources

Other Reports