Executive Summary

1. Introduction

Background

Definition

2. Strategic Overview

Background

Market Dynamics And Segmentation

Market Sectors

Total Industry Value And Growth

Table: The Addressed Letters Market (excluding Document Exchange) By Volume (million Items), Years Endingth March-2007

Table: The Addressed Letters Market (including Document Exchange) By Volume And Market Share (million Items And %), Years Endingth March-2007

Table: The Estimated Addressed Letters Market By Value (£m), Years Ending March-2008

Distribution

Competitive Structure

Licensed Operators

Citipost Amp Ltd

City Link Ltd

Cms

Dhl Express Ltd

Dhl Global Mail (uk) Ltd

Document Outsourcing Ltd

Dx Network Services

Fedex Uk Ltd

Intercity Communications Ltd

Lds Cambridge Ltd

Lynx Mail

The Mailing House Group Ltd

Peoplepost Ltd

Post

Racer Consultancy Management Services Ltd

Secure Mail Services Ltd

Secured Mail Ltd

Tnt Post Uk Ltd

Uk Mail

Zip Mail Ltd

Advertising And Marketing

Table: Main Media Advertising Expenditure In The Business And Industrial Distribution/carriers/couriers Sector (£000), Years Ending March And

Trade Fairs

Awards

Uk Mail Awards/world Mail Awards

The Consumer

Table: Awareness Of Mail Providers In The Uk (% Of Respondents), And

Table: Usage Of Mail Providers By Expenditure Segment (% Of Respondents),

Table: Median Number Of Items Of Uk-addressed Mail Sent Per Month By Industry Segment,-2007

Market Forecasts

Decline In Mail Volumes

Table: Uk Direct-mail Volumes (million Items),-2007

Table: The Forecast Letters Market By Value (£m), Years Ending March-2013

3. Access Services

Background

The Royal Mail Access Services

Mailsort

Walksort

Cleanmail

Market Size

Table: Financial Performance Of The Royal Mail By Division (£m), Years Endingth March,th March Andth March

Table: The Access Letters Market By Volume And Market Share (million Items And %),/2006 And/2007

Table: Percentage Share Of Letters Market By Segment,/2007

Market Trends

Hybrid Mail

The Environment

Online Services

Consolidation

Royal Mail Postal Strikes

Mail Migration

Key Suppliers

Distribution

4. End-to-end Services

Background

Market Size

Table: The Estimated End-to-end Letters Market By Volume (million Items And %),/2007

Industry Developments

Vat

Key Suppliers

Citipost Amp

Complete Management Solutions

Dhl Global Mail

The Dx Group

Intercity Communications Ltd

Zip Mail Ltd

Marketing Activity

Distribution

5. Supplier Services

Background

Market Size

Table: Use Of Franking Machines By Industry Segment (% Of Respondents),

Key Suppliers

Consultancy

Condition Ltd

Courir Ltd

Postal & Logistics Consulting Worldwide Ltd

Equipment

Electronic Reading Systems Ltd

Pitney Bowes Ltd

Fulfilment

Brightsource

Mailcom Plc

Software

Mosaic Online Systems Ltd

Sap For Postal Service

Marketing And Advertising

6. An International Perspective

Market Developments

Deregulation

Market Size

Table: Number Of Mail Items Posted By Type By Territory,

Table: Letter Post Volume By Type By Territory (billion),

Table: Percentage Of Upu Member Countries Offering An Advertising Mail Service,

Competitor Environment

Post Offices

Table: Post Office Networks,/2007

World Mail Awards

7. Pest Analysis

Political Factors

Vat

Working Time Directive

Economic Factors

Bulk Mail

Social Factors

Technological Factors

8. Industry Dynamics

Industry Research

Interviewees

Questions And Answers

1. "what Do You Consider To Be The Three Main Issues Facing The Industry Today?"

Peter Frings

Michael Mackay

Steve Lawson

Neil Fleming-smith

Steve Patrick

2. "what Do You Consider To Be The Three Main Trends Emerging From Deregulation?"

Peter Frings

Michael Mackay

Steve Lawson

Neil Fleming-smith

Steve Patrick

3. "where Do You Think The Industry Will Be In Years' Time? Who Will The Major Operators Be? What Services Will They Offer?"

Peter Frings

Michael Mackay

Steve Lawson

Neil Fleming-smith

Steve Patrick

4. "do You Think Any Serious Challengers To Royal Mail For The `final Mile' Services Will Emerge In The Next Years?"

Peter Frings

Michael Mackay

Steve Lawson

Neil Fleming-smith

Steve Patrick

5. "do You Think There Should Be Any Changes To The Way The Industry Is Regulated? If So, What?"

Peter Frings

Michael Mackay

Steve Lawson

Neil Fleming-smith

Steve Patrick

Key Note Summary

9. Supplier Profiles

Introduction

Business Post Group Plc

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

New Research

Appointments

Advertising

Distribution

Profitability

Table: Financial Results For Business Post Group Plc (£000), Years Endingst March-2008

Future Company Developments

Citipost Ltd

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

New Research

Appointments

Advertising

Distribution

Profitability

Table: Financial Results For Citipost Amp Ltd (£000), Years Endingst December-2006

Table: Financial Results For Citipost Direct Distribution (£000), Years Endingst March Andst December-2006

Table: Financial Results For Citipost Dsa Ltd (£000), -week Period Endingst December

Table: Financial Results For Citipost International Ltd (£000), Years Endingst December-2007

Future Company Developments

Dhl Global Mail (uk) Ltd

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

New Research

Appointments

Advertising

Distribution

Profitability

Table: Financial Results For Dhl Global Mail (uk) Ltd (£000), Years Endingst December-2006

Future Company Developments

Dx Services Ltd

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

New Research

Appointments

Advertising

Distribution

Profitability

Table: Financial Results For Dx Services Ltd (£000), Years Endingth June-2007

Future Company Developments

The Royal Mail Group Plc

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

New Research

Appointments

Distribution

Profitability

Table: Financial Performance Of The Royal Mail Holdings Plc By Division (£m), Years Endingth March, Th March Andth March

Future Company Developments

Tnt Post Uk Ltd

Corporate Strategy

Strengths And Weaknesses

New Product Development

Brand Development

Innovations

New Research

Appointments

Advertising

Distribution

Profitability

Table: Financial Results For Tnt Uk Ltd (£000), Years Endingst January,st December Andth December

Table: Financial Results For Tnt Post Uk Ltd (£000), Years Endingst December-2006

Future Company Developments

10. The Future

Forecasts

Table: Predicted Changes In Mail Volume Over The Next Years By Expenditure Segment (% Of Respondents),

Table: The Forecast Letters Market By Value (£m), Years Ending March-2013

11. Further Sources

Publications

General Sources

Government Sources

Bisnode Sources