Executive Summary

1. Market Definition

Report Coverage

Market Sectors

Business Expenditure

Services And Software (and Hardware)

Connectivity

E-commerce Revenue

Market Trends

Information And Communications Technology Seen As An Important Business Driver

Table: Business Attitudes Towards Online Technologies (% Of Businesses†),

Technology Must Prove Its Value

Table: Businesses With Internet Access (% Of Businesses†),-2004

Companies Are More Selective

The Internet As A Competitive Weapon

Table: Registration Of New Domain Names (number), -2004, And January-may And

Broadband Growth

Table: Internet Penetration By Connection Method (% Of Businesses†), And

Economic Trends

Overview

Population

Table: Uk Resident Population Estimates By Sex (000), Mid-years-2004

Inflation

Table: Uk Rate Of Inflation (%),-2004

Unemployment

Table: Actual Number Of Unemployed Persons (million),-2004

Market Position

The Uk

Table: The Share Of Computer Equipment Expenditure Taken By Internet And Intranet Projects (%),-2004

2. Market Size

The Total Market

Business Expenditure

Table: Total Uk Business Expenditure On The Internet (£m),-2004

E-commerce Revenue

Table: Estimated E-commerce Revenue In The Uk (£bn),-2004

Table: Estimated E-commerce Revenue In The Uk By Client (£bn And %),-2004

Table: Penetration Of E-commerce Activities By Uk Businesses (% Of Businesses†),-2004

Table: The Type Of Information Businesses Provide To Customers Online (% Of Businesses†),-2004

Market Shares

Connectivity/carrier Providers

Internet Services Companies

Software Companies

E-trading Organisations

3. Industry Background

Recent History

Number Of Companies

Regional Variations In The Marketplace

Table: Businesses With Internet Access And Websites By Region (% Of Businesses†),

Table: Businesses Trading Online By Region (% Of Businesses†),

Distribution

Software

Direct Sales To Clients

Sales Directed Through Resellers

Hardware

How Robust Is The Market?

Legislation

Electronic Commerce (ec Directive) Regulations

Electronic Communications Act/electronic Signatures Regulations

The Data Protection Act

Privacy And Electronic Communications (ec Directive) Regulations

The Regulation Of Investigatory Powers Act

Key Trade Associations

The Association Of Communication Services Providers

European Forum For Electronic Business

European Information, Communications And Consumer Electronics Technology Industry Association

Gs1 Uk

Intellect

Internet Services Providers' Association

Uk Web Design Association

4. Competitor Analysis

The Marketplace

Market Leaders

Adobe Systems Europe Ltd

Company Structure

Current And Future Developments

Financial Results

Bt Group Plc

Company Structure

Current And Future Developments

Financial Results

Cable And Wireless Plc

Company Structure

Current And Future Developments

Financial Results

Cisco Systems Ltd

Company Structure

Current And Future Developments

Financial Results

Check Point Software Technologies (uk) Ltd

Company Structure

Current And Future Developments

Financial Results

Claranet Group Ltd

Company Structure

Current And Future Developments

Financial Results

Easynet Group Plc

Company Structure

Current And Future Developments

Financial Results

Fujitsu Telecommunications Europe Ltd

Company Structure

Current And Future Developments

Financial Results

Ibm United Kingdom Ltd

Company Structure

Current And Future Developments

Financial Results

Mcafee International Ltd

Company Structure

Current And Future Developments

Financial Results

Mci European Holdings Ltd

Company Structure

Current And Future Developments

Financial Results

Microsoft Ltd

Company Structure

Current And Future Developments

Financial Results

Pipex Communications Plc

Company Structure

Current And Future Developments

Financial Results

Symantec (uk) Ltd

Company Structure

Current And Future Developments

Financial Results

Trend Micro (uk) Ltd

Company Structure

Current And Future Developments

Financial Results

Other Companies

Aol Uk

Atos Origin

Business Serve Plc

Capgemini Uk Plc

Corel Corporation

Demon Internet

Energis

Equilibrium

Freecom.net

Kingston Communications Ltd

Quark Inc

Oracle Corporation

Minstral Internet Group

Psinet Uk

Pricewaterhousecoopers

Sap Uk

Siemens Business Services

Wanadoo

Outside Suppliers

Telecommunications Equipment And Services

Computer Equipment And Services

Marketing Activity

Main Media Advertising Expenditure

Table: Main Media Advertising Expenditure By Companies Active In The Business Internet Market (£000), Year Ending March

Table: Main Media Advertising Expenditure By The Leading Companies Active In The Business Internet Market By Category (£000), Year Ending March

Exhibitions And Trade Shows

5. Strengths, Weaknesses, Opportunities And Threats

Strengths

Weaknesses

Opportunities

Threats

6. Buying Behaviour

Customer Profile

By Company Size

Table: Businesses With A Website By Size Of Business, (% Of Businesses†), And

Table: Businesses Trading Online By Size Of Business (% Of Businesses†),-2004

By Industry

Table: Internet Technology Adoption And E-commerce Activities By Business Sector (% Of Businesses†),

New Business Buying Patterns

7. Current Issues

Ofcom

Radio Spectrum Review

Number Translation Services Review

Next Generation Networks

Local Loop Unbundling

Open Source Internet

Voice Over Internet Protocol

Quality Of Service

8. The Global Market

International Comparisons

Table: Internet Access By Country (% Of Businesses†),

Table: Broadband Internet By Country By Connection Method (% Of Businesses†),

Global E-commerce

Table: E-commerce Activities Of Businesses By Country (% Of Businesses†),

9. Forecasts

Introduction

The Economy

Forecasts To

Business Expenditure

Table: Forecast Total Uk Business Expenditure On The Internet (£m),-2009

E-commerce Revenue

Table: Forecast E-commerce Revenue In The Uk (£bn),-2009

Future Trends

Overview

On-demand Could Radically Reshape The Industry

Broadband

10. Company Profiles

Adobe Systems Europe Ltd

Bt Group Plc

Cable And Wireless Plc

Cisco Systems Ltd

Check Point Software Technologies (uk) Ltd

Claranet Group Ltd

Easynet Group Plc

Fujitsu Telecommunications Europe Ltd

Ibm United Kingdom Ltd

Mcafee International Ltd

Mci European Holdings Ltd

Microsoft Ltd

Pipex Communications Plc

Symantec (uk) Ltd

Trend Micro (uk) Ltd

11. Glossary

12. Further Sources

Associations

General Sources

Government Publications

Other Sources

Bonnier Information Sources